Privacy policy

Privacy Policy:
At Imagination Playground, we respect the privacy needs of our valued customers. This Privacy Policy outlines what specific information is gathered on the Imagination Playground site and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at contactus@imaginationplayground.com.

Information Collection and Use
Imagination Playground collects information that personally identifies you (“personal information”), for example when you contact us on our products to provide your personal information so that we can help communicate with you by email. The types of personal information we collect include name, contact details, identification information, organization, title, information submitted in forms, payment details and inquiry/complaint details. We also collect personal information about your interactions and transactions with us.

We collect, use your personal information to provide, administer, improve and personalize our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your inquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

If you are our customer, your personal information is used to create your order, and to contact you in the course of shipping. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Imagination Playground also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Imagination Playground make any personal information about an individual user available publicly in this manner.

Your email address is used to only send you information that you have requested. Imagination Playground allows you to elect to receive, or not receive, certain information from Imagination Playground. Imagination Playground adheres strictly to permission-based email policy. Imagination Playground will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data). All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within 7 days and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your inquiries.

Disclosure
Imagination Playground will not use or disclose your personal information without your consent, except:

Where required or authorized by law;
To implement the terms of any agreement we have with you;
To assist the lawful investigation of a law enforcement authority;
To protect the rights, property or personal safety of another Imagination Playground customer, any member of the public or Imagination Playground;
The assets and operations of the business are transferred to another party as a going concern; or
As otherwise described in this Privacy Policy.
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information brokering, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in the United States of America and other countries.

Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
Shopify stores your credit card data when purchasing through a direct payment gateway. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-Party Services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Third Party Pixels and Cookies:
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting

https://www.smartrecognition.com/database-opt-out/.

If you wish to opt-out of email marketing from a specific brand that we work with, such as a customer of ours, you can click on the “opt-out” or “unsubscribe” link in the footer (located at the bottom) of any marketing email you receive.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Age of Consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

COMMUNICATIONS from the SITE

Special Offers and Updates:
We send all new users a welcoming email to respond to their inquiry. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Website Usage Information
We use tracking information to determine which areas our site users visit based on traffic to those areas. Imagination Playground does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

In some cases third parties may use cookies and other technologies such as web beacons and JavaScript on our website in connection with online services like website analytics and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries. The use of these technologies allows them to deliver customized evaluate users use of our website and other websites and provide other services relating to website activity and Internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Yahoo, Adobe and Microsoft. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.

Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.

Security Technology
Imagination Playground has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Imagination Playground against unauthorized access. We will maintain safeguards to protect the security of these servers and your personal information. Imagination Playground may process, store and back up its information with the assistance of those providers.

Policy Modifications
We may change this Privacy Policy from time to time. If/when Imagination Playground makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically.

Contacting Imagination Playground about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:

Postal Address
5 Union Square West

New York, NY 10003

Telephone
(212) 463 - 0334

Fax
(212) 463-0334

Email
Contactus@imaginationplayground.com